Terms of service

These terms cover the proposal design work Closewell Studio does for you and your use of this website. By approving a quote or paying the first invoice, you agree to them. If anything here is unclear, ask us before you start.

What we do

We design sales proposals. Every project ships as a live web proposal and a matching PDF, built from the brief you give us. The scope, the review rounds and the delivery date are confirmed in writing before work starts.

Price

After we've read your brief, we give you one exact price for the project. That price doesn't change unless you ask us to change the scope, and we'll agree any change with you in writing first.

Payment

• 50 percent of the price is due upfront, before work starts.
• The other 50 percent is due on delivery.
• We start work once the first payment has cleared.

Your part

Send us the brief, deal notes, brand files and feedback we need, on time. If something reaches us late, the delivery date may move, and we'll tell you when that happens. You confirm you have the right to share everything you send us for the project, and you'll redact anything you're not allowed to pass on.

Confidentiality

• We keep everything you send us confidential, including your RFP, deal notes, pricing and buyer details, and we use it only to scope, price and deliver your project. Our privacy policy explains how we handle it.
• Only the people working on your project see it. Any contractor or service provider who helps is bound by the same confidentiality.
• We never use your materials to train AI models, and we never use them for another client's work.
• You keep our quotes, pricing and working files confidential in the same way, and only share them inside your company and with the buyer the proposal is for.
• Confidentiality doesn't cover information that's already public through no fault of either of us, or that the law requires one of us to disclose.
• If you'd like an NDA, we'll sign yours or send you ours before you share anything sensitive. Where one is signed, it applies alongside these terms, and the stricter of the two wins.
• When the project ends, or if it's cancelled, we'll return or delete your materials whenever you ask, apart from the records the law requires us to keep.
• This lasts after the project ends.

Review and delivery

We share the proposal as a live page you can review in your browser. Once you've approved the final version, we deliver the live link and the matching PDF.

What you own

• Your content, logos and deal information stay yours the whole time. You let us use them only to build your proposal.
• Once the project is paid in full, you own the delivered proposal, both the live version and the PDF.
• Our own tools, templates and working methods stay ours.

Showing your proposal

We only show your proposal, or any part of it, in our examples, portfolio or marketing with your written permission. Without it, we don't show it anywhere and we don't name you as a client.

Cancelling

Either of us can end a project with written notice. If you cancel after work has started, the upfront payment covers the work done up to that point and isn't refunded.

Results

A proposal helps you make your case, but the buyer makes the decision. We can't promise you'll win the deal.

Liability

We work carefully. To the extent the law allows, we aren't liable for indirect losses such as lost profit or a lost deal, and our total liability is limited to the price you paid for the project.

Changes

If we update these terms, we'll change the date at the top of this page. The terms in place when you approved your quote apply to that project.

Contact

Questions about these terms go to hello@closewellstudio.com.